FAQ

Do iSpyEyes not sell lenses anymore?

iSpyEyes now wholesales lenses to online opticians and does not sell to the general public. Visit our Homepage for a list of all our stockists.

Will the lenses be different if I buy from another stockist?

No! Your lenses will be exactly the same, your favourite colours and Halloween lenses are still available via our partners and because we supply them they will arrive in the same packaging you're used to.

I'm an optician - can I stock your products?

If you’re an optician and are interested in stocking iSpyEyes please send us an email below or email us directly wholesale@ispyeyes.com

What are the returns policies of your new stockists?

You will have to refer to the optician you purchase from for their own returns policy, however we can confirm your statutory rights are upheld in full.

Where do your new stockists ship to?

You will have to refer to each optician individually for details of where they ship to, we don't have any control over shipping locations.

I was on your mailing list, will I still get emails?

We will still be mailing out to our database, in the future our customers may receive an email asking if they want our new stockists to email them or not, you can of course opt out when the time comes.

I bought something recently from your website, can I still return it?

If it's within 28 days yes of course you can, please email us info@ispyeyes.com for returns information.

Will your Instagram, Twitter and Facebook pages still be live?

Yes they will still be live and we will still be posting pictures of customers in our lenses and lashes, nothing will change, except you now have a wider choice of places to buy our brand from.